FREQUENTLY ASKED QUESTIONS (FAQ)
It is hassle-free, time-saving, cost-effective and accessible at any time. You can compare prices at a glance and complete your renewal as fast as 3 minutes.
Super Easy! You can begin your car insurance renewal here. All you need to do is to key in the Name, IC, Vehicle No, Email, Mobile No. and Postcode to proceed. We will then provide you with prices comparison, if satisfied, just select your preferred insurer and proceed to pay. That’s it! You’re done and we will deliver your e-policy via the given email.
We recommend you register as GoInsuran member to view your purchase history and quotations.
Yes, we are the registered agent that provides:
- Product Advisory
- Assistance In Changing/Updating Policy Details
- Claims assistance
- Complaints handling
For more information on the purchase and product information, claims matters or complaints, kindly contact us at ibs.bsc@tanchonggroup.com / 1800-88-8185
Yes, this internet-based service is available 24/7.
GoInsuran is available to anyone who has a Malaysian-registered vehicle with JPJ.
We offer a comprehensive motor coverage package at an affordable premium with attractive value-add benefits to you. You may refer here: https://www.goinsuran.com/benefits/
You will be able to see prices comparison up to 12 insurers in one glance:
- Allianz General Insurance Company (Malaysia) Berhad
- AmGeneral Insurance Berhad
- Berjaya Sompo Insurance Berhad
- Etiqa General Insurance Berhad
- Etiqa Takaful Berhad
- Liberty Insurance Berhad
- Lonpac Insurance Berhad
- MPI Generali Insurance Berhad
- MSIG Insurance Berhad
- RHB Insurance Berhad
- Takaful Ikhlas General Berhad
- Zurich Takaful Malaysia Berhad
Yes, it is safe and secure. The road tax renewal through GoInsuran is verified and approved by JPJ and the Malaysian Government.
Definitely yes! As long as you have sufficient info of their personal and vehicle details.
Yes, we do. Kindly renew via our platform at www.goinsuran.com.
Yes, we cover 100% of the recommended sum insured for vehicles up to 20* years in the event Total Loss or Theft claim. Please refer to our full benefit here: https://www.goinsuran.com/benefits
*T&C Apply.
Absolutely! You can easily renew your car insurance with E-hailing services through GoInsuran. Simply select the “E-hailing” option on the benefits and services page.
Yes, we now offer the service to renew road tax and insurance for company or foreigner car. You can select Foreigner / Company on the landing page before entering your details. Click the link: https://getquote.goinsuran.com/get-quote-car-insurance/
The charges involved are road tax charges and service charges by MyEG.
No, this service is available for vehicles used in West Malaysia only
As announced by
JPJ Malaysia,
effective 1st Aug 2023
we no longer have
provide
physical road tax.
Get your digital road tax via MyJPJ Apps within hours.
E-Road tax is applicable only to private vehicle with Malaysian IC.
For immediate assistance, please call
1800-88-8185.
We accept FPX Online Banking, Credit card or Debit card, Buy Now Pay Later (BNPL) by Atome & Mobypay, TNG e-Wallet, Easy Payment Plan (EPP), Boost, Mcash, and GrabPay
Our online payment service is provided and operated by iPay88.
Your transaction will be rejected.
Yes, you can find promo codes for GoInsuran on GoInsuran social media pages or in GoInsuran email newsletters.
*The promo code is only applicable to car insurance renewal.
*The Promo code is not available to redeem when your option for BNPL/EPP payment method.
Yes, our payment gateway (ipay88) limit is at RM6,000 per transaction, however the credit or debit card limit is subject to your available limit or balance in your credit or debit card account.
Kindly call the bank to enquire about the credit card payment status. For debit card transactions, you may check your internet banking portal.
There is no extra charge whether you choose to use your credit or debit card.
Every successful transaction will be issued with an e-services receipt. If there are any matters or doubts about this service, you may contact us on 1800-88-8185 or you can drop us an email at connect@goinsuran.com or connect@tcibs.com.my
Don’t worry! GoInsuran will be sending you reminders prior to your insurance expiry date.
Ideally, one or two months before your motor insurance expires.
During the renewal process, Jabatan Pengangkutan Jalan (JPJ) online service will check any outstanding summons and blacklist records at both JPJ and PDRM's database system.
It is recommended for you to make payment for all your outstanding traffic offences recorded in order to avoid road tax renewal disruption. In the event that your car is black-listed in their system, we will not be able to renew your road tax.
In the event of any emergency or accident, you may call our 24/7 RSA 1800 88 3838 for immediate support and assistance.
Payment cancellation will be directed to insured bank account.
Detariffication means removing the tariff structure (fixed price). This will allow insurance companies to charge premiums at a different price that correspond to its consumers' risk behaviour based on the business risks models and strategies. The detariffication of motor premiums offers more innovative and competitively priced motor products.
Before 1st July 2017 - Premiums for motor products are subject to the same tariff rates based on engine capacity and location., Flexibility in pricing based on the risk behaviour of the policyholders.
1st July 2017 onward - All products were defined and subjected to tariff rates, Insurers have the flexibility to offer new products and features based on the risk of the policyholders.
With the detariffication, every insurance company will have its own pricing models based on different characteristics of drivers and vehicles such as gender, driver’s age, usage of car, claims experience, occupation, vehicle make and model and other related factors.
At a glance: Different premiums rates since it’s based on the driver profiles, business risk models and strategies. A wider range of risk-based pricing motor insurance products to cater to your needs. Leverage on insurer’s continuous improvement includes customer experience, service level, operational efficacy and marketing strategies.
