FREQUENTLY ASKED QUESTIONS (FAQ)
About GoInsuran
GoInsuran is a ‘One Stop Centre’ for renewing your car insurance and road tax online. It is hassle-free, time-saving, cost-effective, and accessible 24/7. We recommend registering as a GoInsuran member to view your purchase history and quotations.
GoInsuran makes renewal hassle-free, time-saving, and cost-effective. You can compare prices at a glance and complete your renewal in as fast as 3 minutes.
Car Insurance Renewal and Expiry
It's super easy! Start by entering your Name, IC, Vehicle No., Email, Mobile No., and Postcode. We’ll provide price comparisons. Once satisfied, select your preferred insurer, proceed to pay, and receive your e-policy via email.
Yes, this internet-based service is available 24/7.
GoInsuran is available to anyone with a Malaysian-registered vehicle with JPJ.
Yes! You can find promo codes on our social media pages or in our email newsletters.
Note: Promo codes are only applicable for car insurance renewal and cannot be used with BNPL/EPP payment methods.
We recommend renewing one to two months before your motor insurance expires.
Don’t worry! GoInsuran will send you reminders before your insurance expires.
"No Claim Bonus" or "NCD" is a special discount given for every claim-free year.
Road Tax Renewal
As of 1st August 2023, physical road tax is no longer issued. You can get your digital road tax via the MyJPJ app within hours. Digital road tax is applicable only for private vehicles with Malaysian ICs. For assistance, call 1800-88-8185.
During the renewal process, JPJ will check for any outstanding summons or blacklist records in JPJ and PDRM’s databases. Please settle all traffic offences beforehand to avoid disruptions. If your vehicle is blacklisted, we cannot proceed with your road tax renewal.
Only road tax charges and MyEG service charges apply.
No, it’s available for Peninsular Malaysia only.
Help and Support
In the event of any emergency or accident, you may call our 24/7 RSA at 1800-88-3838 for immediate support and assistance.
Yes, we are the registered agent that provides:
- Product Advisory
- Assistance In Changing/Updating Policy Details
- Claims assistance
- Complaints handling
For more information on the purchase and product information, claims matters or complaints, kindly contact us at ibs.bsc@tanchonggroup.com / 1800-88-8185
For any assistance, contact us via email at connect@goinsuran.com or call 1800-88-8185.
Benefits of Using GoInsuran
We offer a comprehensive motor coverage package at affordable premiums with attractive value-added benefits. Check the full benefits here.
You will be able to see price comparisons up to 12 insurers in one glance:
- Allianz General Insurance
- AmGeneral Insurance
- Berjaya Sompo Insurance
- Etiqa General Insurance
- Etiqa General Takaful
- Liberty Insurance
- Lonpac Insurance
- MPI Generali
- MSIG Insurance
- RHB Insurance
- Tokio Marine Insurance
- Zurich Takaful
Yes, we cover 100% of the recommended sum insured for vehicles up to 20* years in the event Total Loss or Theft claim. Please refer to our full benefit here.
*T&C Apply.
Safety and Security
Yes, it’s safe and secure. GoInsuran’s road tax renewal process is verified and approved by JPJ and the Malaysian Government.
Yes, as long as you have their personal and vehicle details.
Yes, we do. Renew via our platform here.
Payments and Transactions
We accept FPX Online Banking, credit/debit cards, BNPL (Atome & Mobypay), TNG e-Wallet, Boost, Mcash, GrabPay, and Easy Payment Plan (EPP).
Our online payment service is provided by iPay88.
No, there are no extra charges for using credit or debit cards.
Your transaction will be rejected if there are insufficient funds.
Once the payment is successful, you will receive a confirmation email with your invoice and e-policy, and e-road tax notification will be sent via WhatsApp within 24 hours.
All successful transactions will receive a confirmation email. If you don’t receive one, email us at connect@goinsuran.com or call 1800-88-8185.
For credit card payments, contact your bank. For debit card transactions, check your internet banking portal.
Yes. For debit cards, the amount will be deducted immediately. For credit cards, your available credit limit will decrease accordingly.
Our payment gateway (iPay88) has a transaction limit of RM6,000, but your credit or debit card’s daily limit depends on your bank’s policy.
Additional Features
Yes, select the “E-hailing” option on the benefits and services page.
Yes, we now offer services for foreigners and company cars. Select "Foreigner / Company" on the landing page.
Policy and Claims
Email us at connect@goinsuran.com or chat with our agents via WhatsApp.
Yes, but cancellation is subject to the terms and conditions of the insurance provider.
Refunds are subject to terms with the panel insurance provider and are not available if a claim has been made.
Motor Insurance Detariffication
Detariffication removes fixed tariff rates, allowing insurers to set premiums based on risk profiles and business strategies. This results in innovative and competitively priced motor insurance products.
Detariffication allows insurers to offer personalized premiums based on your driving profile and risk factors. It gives you greater flexibility to choose motor insurance tailored to your needs while encouraging insurers to enhance customer experience, service quality, and product innovation.
- Before 1st July 2017: Premiums were fixed based on engine capacity and location, with no flexibility.
- After 1st July 2017: Insurers can offer varied premiums and features based on the policyholder’s risk.
The maximum car age is 20 years.
